Shipping Policy

Where we ship

Orders are shipped within the United States. Some states and municipalities restrict the sale or delivery of adult products, and the current restricted list is published on our shipping restrictions page; that list is supplied by the operator before this store accepts live orders, and we do not guess at it in the meantime.

Dispatch and transit

Orders are picked and packed within one to two business days. Standard transit is three to five business days after dispatch. Tracking is emailed as soon as the label is created, and the carrier’s own scan history is the accurate record once a parcel is moving. Weather, carrier volume and incorrect addresses can add time, and those delays sit with the carrier rather than with us.

Shipping charges

A flat shipping charge is shown at checkout before payment, and orders above the threshold displayed in the cart ship without a shipping charge. The exact flat rate and free-shipping threshold are configured by the operator and appear in the cart at the time you order.

Packaging and the label

Outer packaging is plain and unbranded. The sender name on the shipping label is neutral rather than a store name, and the contents are not described anywhere on the outside. Orders do not include marketing inserts, and no packing slip names the products in plain words beyond what the carrier requires. More detail is on our discretion page.

Age confirmation at delivery

Orders are for adults 18 and over. The carrier may require an adult signature on delivery for orders flagged by our age check. If nobody 18 or over is available, the parcel may be returned to the depot or to us, and we will contact you to arrange redelivery or a refund of the item value.

Lost, delayed and damaged parcels

If tracking has not moved for five business days, tell us and we will open a trace with the carrier. If a parcel arrives damaged, keep the outer box and the contents as they arrived, take photographs, and contact us within 48 hours of delivery. Where a parcel is confirmed lost in transit we will replace it or refund it, at your choice.

Addresses

Please check the address at checkout. We can change an address before dispatch if the order has not yet been packed. Once a parcel is with the carrier, an address correction is a carrier matter and may carry a fee.

Contact

Questions about an order, a specification or a policy on this page go to [email protected] or +1 212 555 0142. We answer in the order messages arrive, Monday to Friday. The registered business name, postal address and any licence or tax numbers for this store must be supplied by the operator before this store accepts live orders.